Payments
Better Social accepts cryptocurrency only, through the NOWPayments checkout inside your dashboard. Your balance is kept in US dollars.
Only pay through your dashboard
Never send crypto to a wallet address someone gives you in a private message, even if they say they are Better Social staff. The only correct way to pay is the checkout you open yourself from Wallet → Add funds on better-social.pro.
How payments work
- You top up your balance first, then pay for orders from that balance.
- Your balance and all prices are in US dollars (USD).
- Deposits are processed by NOWPayments, a cryptocurrency payment processor. At checkout you can choose from the coins NOWPayments supports, such as BTC, ETH, USDT and LTC. The full list is shown on the checkout page.
- Your balance is a prepaid credit for our services. It is not a bank account.
How to add funds
- Sign in and open Wallet → Add funds in the dashboard.
- Enter the amount in USD.
- Choose Continue to crypto checkout. You are taken to a NOWPayments invoice page.
- Pick a coin and network, then send exactly the amount shown to the address shown on that invoice page.
- After the network confirms the payment, your balance is credited automatically and we send you a confirmation email.
Some wallets and exchanges deduct a network or withdrawal fee from the amount you send. Make sure the amount that arrives matches the invoice.
What we accept, and what we don't
| Method | Accepted? |
|---|---|
| Cryptocurrency through the NOWPayments checkout in your dashboard | Yes |
| Credit or debit cards | No |
| PayPal | No |
| Bank transfer | No |
| Crypto sent to any address outside the dashboard checkout | No. It can't be credited. |
Why crypto only
- It works the same way in every country we serve.
- Payments are matched and credited automatically after confirmation, without manual checks.
- You never share card or bank details with us.
No KYC
We never ask for a passport, ID card, selfie, proof of address or any other identity document. To use Better Social you only need an email address and a username.
NOWPayments is a separate company, and its checkout page is governed by its own terms.
Scam warning
If someone claiming to be Better Social asks you for ID documents, a "verification payment" or a fee to unlock your balance, it is not us. Report it through our official channels.
Confirmation times
A deposit is credited once the payment is confirmed on the blockchain and NOWPayments reports it to us. How long that takes depends on the coin and on how busy the network is. Usually it's minutes, but it can take longer.
While you wait, the Add funds page shows the deposit under Waiting for confirmation. From there you can open the invoice again, or choose Verify deposit to make us check the status with NOWPayments right away.
If you sent the wrong amount
If less than the invoice amount arrives, the deposit is not credited automatically. Our team is alerted and we email you. Contact support with the payment ID so we can sort it out.
Missing deposit? What to do
- Check the status on the NOWPayments invoice page. If the payment isn't confirmed yet, wait.
- On the Add funds page, choose Verify deposit.
- Still missing? Contact support (live chat or a support ticket) with the payment ID from the NOWPayments invoice, and the transaction hash if you have it.
Please don't send the same payment again while you wait. That only makes the case harder to match.
Your balance and refunds
- When an order can't be completed, or is only partly delivered, the undelivered part is returned to your Better Social balance. It is not sent back to your crypto wallet. See the refund policy.
- Use up your balance before you delete your account. Remaining balance can't be refunded after deletion.