Privacy policy
What personal data Better Social collects, why, who processes it for us, how long we keep it, and what your rights are. Written in plain English.
Last updated:
Who we are
Better Social operates the SMM panel at better-social.pro and this documentation site. For anything about privacy, email admin@better-social.pro.
What we collect
| Data | Details |
|---|---|
| Account data | Email address, username, and your password stored only as a salted bcrypt hash. If you use Continue with Google: your email address, Google account ID, name and profile picture from Google. |
| Network data | IP address and approximate country, which our CDN Cloudflare provides. |
| Device and browser signals | Browser type, a random device ID stored in your browser, and a hash of basic browser characteristics (such as screen size, timezone, language and number of processor cores). Used only for security and fraud prevention: duplicate-account and account-sharing protection, and free-trial abuse prevention. |
| Orders | The services you order, the links or usernames you submit, quantities, and the comment text of custom-comment orders. |
| Balance transactions | Deposits (amount, status, NOWPayments invoice and payment IDs), order charges and refunds. |
| Support | Live chat messages and support ticket messages, including pictures you attach (JPG, PNG, GIF or WebP). For live chat visitors we also look up the approximate location of the IP address (country, city and internet provider). |
| Member messages and calls | Messages you send to other members, including voice messages and pictures. For calls: who called whom, when and for how long. Calls themselves are not recorded. |
| Linked accounts (optional) | Your Telegram or Discord username and ID, only if you connect them. |
| Activity and preferences | Points and ranking activity, notification settings, and language, theme and currency preferences. |
What we don't collect
- Your password in readable form. We only store a bcrypt hash.
- Passwords for your social media accounts. We never need them.
- ID documents. There is no KYC.
- Card or bank details. We don't accept cards or bank transfers.
Why we use your data
- To provide the service: your account, orders, Auto-Live subscriptions, balance, rankings and API.
- Payments: creating crypto invoices and crediting deposits.
- Security and fraud prevention: protecting accounts, blocking duplicate accounts, detecting account sharing and preventing free-trial abuse.
- Support: answering your questions in live chat, tickets, email and WhatsApp.
- Service emails: email verification, deposit confirmations, security alerts and account notices.
- Legal obligations: keeping records we're required to keep, for example for accounting.
We don't use your data for advertising, and we don't sell it.
What our staff can see
To support you and keep the service secure, staff can see your account details, orders, transactions, support messages, and your IP address and country history. Staff can never see your password.
Service providers
These companies process data on our behalf, each only for the purpose listed:
| Provider | Purpose and data |
|---|---|
| Cloudflare | CDN and security for our websites. Handles your IP address and provides your approximate country. |
| NOWPayments | Crypto payment processing. Receives the deposit amount and an invoice description that includes your username. Its checkout page is covered by its own privacy policy. |
| Elastic Email | Sending emails. Receives your email address and the email content. |
| DeepSeek | The AI model behind our virtual support assistant. Messages you send in the live chat are processed by it. |
| ipapi.co | Approximate location (country, city, internet provider) of live chat visitors, based on IP address. |
| ip-api.com | Used only as a fallback to detect your country for choosing the site language, when Cloudflare doesn't provide it. |
| Google, via the sign-in service our app uses (Emergent) | Only if you choose Continue with Google: confirms your Google sign-in and shares your email, name, Google ID and profile picture with us. |
| PostHog | Website usage analytics on better-social.pro (for example which pages are used). |
| Telegram and Discord | Only if you link them: used for the features you connect them for, such as notifications and bot commands. |
| SMM fulfilment providers | Receive only the public link or username, the quantity and, for custom-comment orders, the comment text. They never receive your personal data. |
Some of these providers process data outside Montenegro and the EU/EEA, for example in the United States and, for the AI support assistant (DeepSeek), in China.
How long we keep data
- Account data: as long as your account exists.
- Security logs (IP address and device signals): up to 12 months, then deleted automatically.
- Live chat, member messages and community chat: deleted automatically after 30 days.
- Support tickets: as long as your account exists.
- After account deletion: your personal data is erased (see below). Anonymized order and transaction records may be kept for accounting.
- Orders in My Orders: finished orders (and phone-number rentals) are no longer shown in My Orders 24 hours after they were placed. Running orders, completed orders that can still be refilled, and cancelled or partial orders (until their refund is credited) stay visible. Payments and refunds stay in your balance history.
Your rights
You can ask us to:
- access the personal data we hold about you;
- correct data that is wrong;
- delete your data (you can also do this yourself, see below);
- object to how we use your data.
Email admin@better-social.pro from the email address on your account. We may ask you to confirm that you own the account. You can also complain to your local data protection authority.
Deleting your account
- Go to Settings, then Disable or delete account, then Delete account.
- Your account is suspended immediately and you are signed out on every device. We send you a confirmation email.
- The account is permanently erased automatically within 5 business days.
- Changed your mind? Log in before then and the deletion is cancelled.
- Want it gone now? Use the instant-delete link in the confirmation email.
- What is erased: your email address, username, IP and device logs, chat messages and linked accounts. Remaining order and transaction records are anonymized.
- Erasure can't be undone, and remaining balance can't be refunded afterwards, so use it up first.
- If you only want a break, choose Disable account instead. You can reactivate it by logging in.
Cookies and local storage
On better-social.pro we store the following in your browser:
- your login token (and a sign-in session cookie if you use Google sign-in);
- language, theme and currency preferences;
- a random device ID, used for security;
- a referral code, if you arrived through a referral link;
- your live chat session.
We don't use advertising trackers. This documentation site sets no cookies and loads no scripts.
Children
Better Social is only for users aged 18 or older. If we learn that an account belongs to someone under 18, we may close it.
How we protect data
Encrypted connections (HTTPS), passwords stored only as salted bcrypt hashes, optional two-factor authentication, and automatic protection against account sharing and duplicate accounts. See Account security.
Changes to this policy
We update this policy when the way we handle data changes. The date at the top always shows the latest version.
Contact
Privacy questions and requests: admin@better-social.pro. Other channels are listed on the Contact page.