Orders, refills and refunds

Order statuses

Statuses come from the delivery provider and are refreshed automatically in My Orders.

One order per link at a time

Don't place a new order on the same link or username while a previous order for it is still pending or in progress. Wait until it shows Completed (or another final status) first.

Why: overlapping orders on the same target can fail or deliver wrongly, and we can't refund what the provider has already delivered.

Refills

• Where the service offers a refill: if the count drops during the refill period stated in the service description, you can ask for the missing amount to be delivered again. Services without a refill don't include this.
• How to request a refill: in My Orders, a completed normal order whose service offers a refill shows a Refill button. You can request one refill per order per 24 hours. Auto-Live orders don't have a Refill button. You can also ask our support team in the live chat (after confirming it's your account) or in a support ticket, and include the order number. Developers can use the API refill action.
• Refills are carried out by the provider. Whether they are available, and how long they take, depends on the service.

Cancellations

Once an order has started, it cannot be cancelled, except where the service offers cancelling at the provider and the provider accepts it (see below). If an order hasn't started yet, you can also ask support to try to cancel it.

Cancel button: in My Orders, a normal order shows a Cancel button only if its service offers cancelling at the provider, and only while the order isn't finished. Auto-Live orders never have a Cancel button. If the provider accepts the cancellation, the refund follows automatically (see the refund policy). Whether a cancellation is accepted is up to the provider.

Refund policy

• Automatic credit, once, at the price you paid. When the provider cancels an order or delivers only part of it, your balance is credited automatically, a single time, at the price you paid (not the provider's price). A Cancelled order gets the full price back. A Partial order gets back the undelivered share. The credit appears in your balance history as an entry named Refund. This also applies to Auto-Live bursts.
• Refunds go to your balance, not back to your crypto wallet or any other payment method. You can use the balance for any service.
• Started orders can't be cancelled (except as described under Cancellations), and delivered quantities are not refundable. That includes numbers that drop later because of platform clean-ups. Use a refill where the service offers one.
• Check your link before ordering. We can't refund what was delivered, even when the delivery went wrong because the link was incorrect, the account was private, the username was changed during delivery, or several orders overlapped on the same link.
• Something missing? If an order shows Partial or Cancelled and you don't see the credit in your balance history, contact support with the order number and we will check it.
• Talk to us first. If you are unhappy with an order, contact support before doing anything else. We can only fix what we know about.

This policy is part of our Terms of Service.

How long orders stay in My Orders

Finished orders (and phone-number rentals) disappear from My Orders 24 hours after they were placed. These stay visible:

• orders that are still running;
• completed orders that can still be refilled;
• cancelled and partial orders, until their refund is credited.

Your payments and refunds always stay in your balance history.

Problems with an order

1. Check the status in My Orders.
2. Make sure the target account is public and the username hasn't changed.
3. Give it the estimated start time shown on the service.
4. Contact support with the order number if it still looks wrong.