Frequently asked questions

We'd rather show you than tell you. Here is what you can check yourself: our Terms, Privacy policy and refund rules are published. Payments go through a NOWPayments checkout you open from your own dashboard. If an order is only partly delivered, the undelivered part is returned to your balance. We never ask for your password. Our contact channels are listed openly. And new accounts get a free trial, so you can test delivery before paying anything.

No, never. Not for your Better Social account, and not for TikTok, Instagram or any other account. To deliver a service we only need the public username or link. Anyone asking for your password, a 2FA code or your API key is not Better Social.

Crypto through NOWPayments works the same way in every country we serve, deposits are credited automatically after confirmation, and you never share card or bank details with us. We don't accept cards, PayPal or bank transfers.

No. We never ask for a passport, ID card, selfie or proof of address. An email address and a username are all you need. If someone asks you for ID documents in our name, it's a scam.

Each service shows an estimated start time in the dashboard. Delivery is automated through our providers, so most orders start without manual steps, but times are estimates and depend on the provider and the platform. You can follow the status in My Orders.

Platforms regularly remove activity in clean-ups, so numbers can drop after delivery, and no one can guarantee permanent results. Where the service offers a refill, completed orders show a Refill button in My Orders (one request per order per 24 hours), or you can contact support with the order number. Delivered quantities are not refunded.

If the provider cancels an order or delivers only part of it, the undelivered part is credited automatically to your Better Social balance, once, at the price you paid. It is not returned to your crypto wallet. Orders that have started can't be cancelled, except where the service offers cancelling at the provider and the provider accepts it. See the refund policy.

Finished orders (and phone-number rentals) disappear from My Orders 24 hours after they were placed. Running orders, completed orders that can still be refilled, and cancelled or partial orders (until their refund is credited) stay visible. Your payments and refunds always stay in your balance history.

Wait for the network confirmations, then choose Verify deposit on the Add funds page. If it's still missing, contact support with the NOWPayments payment ID. Don't send the payment again.

Yes. Every new account can choose one free welcome reward after verifying its email, for example TikTok Live views, TikTok Live likes (currently 2,000), or TikTok or Instagram followers where available. You can choose only one. It's limited to one per person, device and network. The rewards and amounts are shown in the dashboard.

No. Accounts are personal. If our system sees an account used from several different devices and networks in a short time, it locks the account for 24 hours and puts it under review. Resellers should use the API instead of sharing logins.

Usually because it was used from several different devices and networks in a short time, which looks like account sharing. The lock lasts 24 hours while we review it, and we email you about it. If it was only you (for example a new phone, travel or a VPN), message us on WhatsApp at +33 6 76 86 22 37 and we can look at it sooner.

No, one account per person. Duplicate accounts are blocked automatically. If you lost access to your account, use Forgot password or contact support instead of creating a new one.

Go to Settings and choose Delete account. Your account is suspended immediately and permanently erased automatically within 5 business days. You can cancel by logging in before then, or delete instantly with the link in the confirmation email. Use up your balance first, because it can't be refunded after deletion.

Yes. A JustAnotherPanel-compatible API at https://better-social.pro/api/v2 with services, add, status, multi_status, balance, refill and cancel actions. Your key is in the dashboard under Tools, API. See the API reference.

Honestly, we can't promise that. Growth services may break the rules of the platform you use them on, and platforms can remove activity or act against accounts. What we can say is that we never need your login or password, only your public username. Use our services at your own discretion.

No. Better Social is an independent service. It is not affiliated with, endorsed by or sponsored by TikTok, ByteDance, Instagram, Meta, Discord or any other platform.

Yes. The live chat and support tickets accept pictures in JPG, PNG, GIF or WebP format, up to 8 MB each, and at most 4 pictures per ticket message. Please make sure a screenshot doesn't show a password, a 2FA or recovery code, your API key or an ID document.

Through the live chat on better-social.pro, support tickets in your dashboard, email at admin@better-social.pro, or WhatsApp at +33 6 76 86 22 37. These are our only official channels.