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Contact

How to reach Better Social. These are our only official channels.

Live chat

On better-social.pro, open the chat with the button at the bottom right of the page.

  • Your first answers come from virtual assistants on our Support team. They answer instantly and can help with services, orders and your account.
  • When needed, or when you ask, they hand the conversation over to a human team member. If you ask whether you're talking to a person or a virtual assistant, you'll get an honest answer.
  • You can attach pictures (for example screenshots). See Sending pictures below.
  • Before we discuss account details, we may email you a 6-digit code to type into the chat. See the only code we ever ask for.

Support tickets

Open a ticket from the Support section of your dashboard. Tickets are best for order problems, missing deposits and anything that needs follow-up. Include your order number or NOWPayments payment ID. You can attach pictures to a ticket message.

Email

admin@better-social.pro: privacy requests, account matters and business questions. Please write from the email address on your account.

WhatsApp

+33 6 76 86 22 37 (https://wa.me/33676862237). This is also the contact for questions about a locked account.

Other channels

Any channel that is not listed on this page is not run by Better Social.

Sending pictures

The live chat and support tickets accept picture attachments, which is the easiest way to show us a problem:

  • Formats: JPG, PNG, GIF and WebP.
  • Size: up to 8 MB per picture.
  • Tickets: at most 4 pictures per ticket message.

Friends in your dashboard can also send each other voice messages and pictures.

Before you send a screenshot, check that it doesn't show a password, a 2FA or recovery code, your API key or an ID document.

What to include

  • Your Better Social username.
  • The order number, or the NOWPayments payment ID for deposits.
  • A short description of the problem, with screenshots if they help.

Never include

Your password, 2FA or recovery codes, or your API key. We will never ask for them on any channel.

Official channels only

If someone contacts you first claiming to be Better Social, see how to spot impersonators.