Terms of Service

1. Who we are and what we do

Better Social ("we", "us") runs an online marketing panel at better-social.pro where members can buy social media growth services, such as live-stream likes, views and comments, followers, likes and views, and use related tools.

Orders are fulfilled through third-party providers.

2. Eligibility and your account

• You must be at least 18 years old.
• You need an account to order. You must give a working email address, keep your password private, and you are responsible for everything done with your account.
• One person, one account. Duplicate accounts are blocked automatically and may be closed.
• No account sharing. Do not share, sell or transfer your account. If an account is used from several different devices and networks in a short time, it is locked automatically for 24 hours and reviewed. See Account security.

3. Services, delivery and results

• Every service has a description, price, minimum and maximum quantity and an estimated delivery time. Delivery times are estimates, not promises: start and finish times depend on the provider and the platform.
• We do not guarantee any particular result. Followers, likes, views and other engagement can drop over time, for example after platform clean-ups, unless the service states a refill. We do not guarantee any specific outcome, ranking, reach, revenue, or the safety of any account on a third-party platform.
• The services shown are the services currently available. We may change, pause or remove services and prices at any time. The price you saw when you placed an order is the price you pay.

4. Third-party platforms

• Better Social is an independent service. We are not affiliated with, endorsed by or sponsored by TikTok, ByteDance, Instagram, Meta, YouTube, Kick, Discord, Telegram or any other platform. All trademarks belong to their owners.
• You are responsible for complying with the rules of the platforms you use our services on. Using growth services may be against those rules.
• Platforms can remove content or activity, or act against accounts, and change their rules at any time. We are not responsible for actions a platform takes.

5. What you must do

• Enter the correct public username or link. Private profiles can't receive orders. Do not change the username or link, or make the account private, while an order is running.
• Do not place several orders for the same link at the same time unless the previous order has finished. Overlapping orders can fail or deliver wrongly, and we cannot refund what was delivered.
• Never give anyone your passwords. We never ask for them.

6. Payments and balance

• Payments are accepted in cryptocurrency only, through the NOWPayments checkout in your dashboard. Payments sent any other way, including to addresses given in private messages, can't be credited.
• Prices and your balance are in US dollars. You add funds to your balance and pay for orders from it. Deposits are credited after the payment is confirmed. Underpaid deposits are not credited automatically and are handled by support.
• Your balance is a prepaid credit for our services, not a bank account. Opening a payment dispute or chargeback instead of contacting support can lead to the account being closed and the balance being withheld to cover the dispute.

7. Cancellations and refunds

• Once an order has started it cannot be cancelled, except where the service offers cancelling at the provider and the provider accepts it.
• If the provider cancels an order or delivers only part of it, the undelivered part is credited automatically to your balance, once, at the price you paid. A cancelled order gets the full price back; a partly delivered order gets back the undelivered share. The credit appears in your balance history as "Refund". This also applies to Auto-Live bursts.
• Refunds go to your Better Social balance, not back to your crypto wallet or the original payment method.
• If something looks wrong with an order, open a support ticket in your dashboard or write to us in the live chat before doing anything else, and include the order number.

Full details: Refund policy.

8. Free trial

• Every new account can choose one free welcome reward (a free trial), as shown in the dashboard. A verified email is required.
• One free trial per person: one reward per person, one per device and one per network.
• Free trials have no cash value and may not be resold or transferred. We may change the trial options and amounts, or stop offering them, at any time.
• If we find abuse, such as several accounts used to collect trials, we remove the trials and the accounts involved.

9. Points and rankings

• Points can be claimed as balance under the rules shown on the Points page. Monthly ranking prizes are credited to the winners' balance.
• Points and ranking rewards cannot be transferred to another account. We may remove points or rewards, or close accounts, if we find abuse such as multiple accounts or automated activity.

10. Messages and calls between members

• Members can message and call each other, and send voice messages and pictures. Be respectful, do not harass or scam, and never share passwords or payment codes. Calls are not recorded by us. We log who called whom, when and for how long.
• Any member can report a chat or a call. A report sends the call details and the chat between the two members to our administrators for review. Breaking these rules can lead to restrictions or a ban.

11. Prohibited use

You may not use Better Social:

• for anything illegal, or to promote illegal content;
• to harass, threaten or defraud others, or to promote hate or violence;
• for any sexual content involving minors;
• to pay with stolen or unauthorised payment methods, or to abuse payment disputes or chargebacks;
• to abuse the free trial, promotions, points or referrals, including with multiple accounts;
• to resell free trials;
• to share, sell or transfer accounts;
• to impersonate Better Social or its staff;
• to attack, overload, probe or abuse our websites, systems, API or other members, or to exploit bugs instead of reporting them.

12. Suspension and termination

We may suspend, restrict or close accounts that break these terms. Where abuse is involved, we may remove trials, prizes, points and credits gained through it. If you believe we made a mistake, contact us and we will review it.

13. Closing your account

• You can disable or delete your account under Settings. Disabling is reversible by logging in again.
• Deleting suspends your account immediately, and it is permanently erased automatically within 5 business days. You can speed this up with the link in the email we send you, or cancel by logging in again before the deadline.
• After erasure you cannot sign in again. Your personal data (such as email address, username, IP and device logs, chat messages and linked accounts) is removed. Order and transaction records are kept in anonymized form for accounting.
• Use up any remaining balance first. It cannot be refunded after deletion.

14. Your data

How we collect, use and protect personal data is explained in our Privacy policy, which is part of these terms.

15. Limitation of liability

• The service is provided "as is" and "as available".
• To the extent the law allows, we are not liable for indirect or consequential loss (such as lost profits, revenue or followers), or for loss caused by platforms or third-party providers.
• Our total liability for any claim is limited to the amount you paid for the order concerned.
• Nothing in these terms limits liability that cannot be limited by law.

16. Changes to these terms

We may update these terms. The "Last updated" date at the top shows the latest version. If you keep using the service after an update, you accept the updated terms.

17. Contact

Questions about these terms? Open a support ticket in your dashboard, use the live chat on better-social.pro, email admin@better-social.pro, or message us on WhatsApp at +33 6 76 86 22 37.